Awaab’s Law Tenant Action Pack 2026
Eleven letters. Every deadline. £19.99.
If you live in social housing in England and your landlord is dragging their feet on damp, mould, or any of the new Phase 2 hazards, this pack gives you every letter you need to enforce the timetable Parliament has set under SI 2025/1042. Cover PDF, Word DOCX letters, instant download.
What you get
Two files, delivered to your inbox within minutes of purchase.
Cover document (PDF, 8 pages)
The letter index, a plain-English summary of the framework, how-to guidance, sources of free legal advice, and a disclaimer. Read this first.
Template letters (Word DOCX, 33 pages)
Eleven ready-to-send letters covering every statutory deadline under Awaab’s Law, plus formal escalation routes — the Pre-Action Protocol, the Housing Ombudsman, and a UK GDPR Subject Access Request.
The eleven letters
Every situation has the right letter. Pick the one that matches what your landlord has (or hasn’t) done.
Initial Hazard Report
The first letter you send (Day 0). Reports the hazard and starts every Awaab’s Law deadline running. Use this the moment you have a hazard to report.
Emergency 24-Hour Deadline Missed (Reg 5)
For when you reported a hazard posing an imminent and significant risk of harm and your landlord did not investigate and make safe within 24 hours.
Standard Investigation Deadline Missed (Reg 6 — 10 working days)
For when your landlord has not completed their investigation within 10 working days of Day 0.
Written Summary Deadline Missed (Reg 9 — 3 working days)
For when your landlord has not sent you the written summary of their findings within 3 working days of completing the investigation.
Make-Safe Deadline Missed (Reg 11 — 5 working days)
For when the 5-working-day deadline for completing the relevant safety work has passed and the work is not done.
Supplementary Preventative Work Begin-By Deadline Missed (Reg 13)
For when your landlord has missed the Reg 13 begin-by deadline for supplementary preventative work — the 5-working-day default, or the 12-week backstop where 5 working days was not reasonably practicable.
Follow-up After Receiving the Reg 9 Written Summary
For when your landlord has sent you the written summary of their findings. Includes Option A (accept and request timeline confirmation) and Option B (dispute and request reconsideration).
Pre-Action Protocol Letter Before Claim
The formal first step before a civil claim. Triggers the 20-working-day landlord response under the Pre-Action Protocol for Housing Conditions Claims. Take legal advice before sending.
Housing Ombudsman Complaint
For when you have exhausted your landlord’s internal complaints process and need to escalate to the independent Ombudsman.
Subject Access Request (Article 15 UK GDPR)
Under Article 15 UK GDPR, requires your landlord to give you every record they hold about you, the tenancy, and the hazard — repair logs, contractor reports, internal correspondence, call recordings. Often the most powerful single letter in the pack.
Request for Alternative Accommodation (Part 6 — Regulations 15–17)
For when a hazard cannot be made safe while you remain in the property and you need to request suitable temporary alternative accommodation under Part 6 (Regulations 15–17).
How Awaab’s Law works (in plain English)
Five deadlines, two tracks. Your landlord must hit all of them.
⚡ Track A — Emergency
For hazards posing an “imminent and significant risk of harm” (the law’s words). The 24-hour clock starts the moment the landlord becomes aware.
24 hours: investigate and make safe.
⏱️ Track B — Standard investigation
For hazards that are serious but not immediately life-threatening (a “significant hazard”).
- 10 working days: Investigate the hazard.
- 3 working days after the investigation: Send you a written summary (Regulation 9). The deadline most landlords miss.
- 5 working days after the investigation: Complete the relevant safety work (make-safe) for any significant hazard found (Reg 11). This clock runs from the day after the investigation is completed — not from the written summary.
- 84 calendar days: Begin any supplementary preventative work.
In force now: these deadlines became enforceable on 27 October 2025 (Phase 1: damp and mould). Phase 2 (covering a wider list of prescribed hazards) is expected later in 2026.
If a deadline is missed
Three formal routes are open to you. The pack contains a letter for each.
Pre-Action Protocol
The formal first step before court. Your landlord has 20 working days from receipt to respond, and receipt is deemed two working days after the date on your letter.
Housing Ombudsman
Free, independent. They review whether your landlord followed their own complaints process and the Housing Ombudsman's Complaint Handling Code.
Subject Access Request
Under Article 15 of the UK GDPR, you can require your landlord to give you every record they hold about you and the property within one month. Often the most powerful single letter in the pack.
Where to get free legal advice
National housing charity. Advice line and webchat.
Local in-person and phone advice.
Government-funded legal aid telephone advice for those who qualify.
Free local legal representation.
Free dispute resolution for social housing tenants.
Local authority Environmental Health
HHSRS enforcement under the Housing Act 2004. Contact your council.
Housing disrepair solicitor
Many offer no-win-no-fee on Pre-Action Protocol claims.
📘 Important — please read: This pack is an information resource, not legal advice. The template letters are designed to help you assert rights you already have under SI 2025/1042, the Homes (Fitness for Human Habitation) Act 2018, and the Pre-Action Protocol for Housing Conditions Claims. Every situation is different. If your case is complex or you are considering court action, get advice from a Law Centre, Citizens Advice, Shelter, or a solicitor before you act.