Tenant Action Pack
Eleven letters for social housing tenants. Every deadline your landlord must meet.
Ready to send, for social housing in England under SI 2025/1042.
11
Ready-to-send letters
5
Statutory deadlines covered
11
Pages in the cover guide
7,600
Words across the letters
Your landlord's deadlines
Five deadlines your landlord must meet. Five of the eleven letters answer them.
- Day 0. You report the hazard to your landlord. Letter L1 does exactly that, and the statutory clock starts.
- If it is an emergency, your landlord must investigate and make it safe within 24 hours. Letter L2 is for when they do not.
- Otherwise they must investigate within 10 working days. Letter L3 is for when they do not.
- Once the investigation is done, they owe you a written summary within 3 working days (L3a), the safety work within 5 (L4), and preventative work begun within 5 working days or by the 12-week backstop (L5).
- You report the hazardDay 0The clock startsLetter L1
- Investigate and make safe24 hoursEmergencyLetter L2
- Investigate the hazard10 working daysInvestigationLetter L3
- Send you the written summary3 working daysWritten summaryLetter L3a
- Complete the safety work5 working daysSafety workLetter L4
- Begin preventative work12 weeksPreventative work backstopLetter L5
What you receive
Two files, delivered to your inbox within minutes of purchase.
- PDF + Word DOCX
- Cover guide: 11 pages
- Letters: 11 letters, 7,600 words
v2.0, issued 9 September 2026. See what changed.
4 pages: the letter index, and letter L1 (Initial Hazard Report) in full. Opens the PDF. No email needed.
The letter index
The eleven letters.
Every situation has the right letter. Pick the one that matches what your landlord has (or hasn't) done.
- L1
Initial Hazard Report
The first letter you send (Day 0). Reports the hazard and starts every Awaab’s Law deadline running.
- L2
Emergency 24-Hour Deadline Missed (Reg 5)
You reported a hazard posing an imminent and significant risk of harm and it was not investigated and made safe within 24 hours.
- L3
Standard Investigation Deadline Missed (Reg 6 — 10 working days)
The investigation was not completed within 10 working days of Day 0.
- L3a
Written Summary Deadline Missed (Reg 9 — 3 working days)
No written summary of the findings within 3 working days of the investigation being completed.
- L4
Make-Safe Deadline Missed (Reg 11 — 5 working days)
The 5-working-day deadline for the relevant safety work has passed and the work is not done.
- L5
Preventative Work Begin-By Deadline Missed (Reg 13)
The Reg 13 begin-by deadline has passed: the 5-working-day default, or the 12-week backstop where 5 working days was not reasonably practicable.
- L6
Follow-up After the Reg 9 Written Summary
The summary arrived. Option A accepts it and asks for timeline confirmation; Option B disputes it and asks for reconsideration.
- L7
Pre-Action Protocol Letter Before Claim
The formal first step before a civil claim. Your landlord has 20 working days from receipt to respond, and receipt is deemed two working days after the date on your letter. Take legal advice before sending.
- L8
Housing Ombudsman Complaint
Free and independent, once you have exhausted the landlord’s internal complaints process. They review it against the Housing Ombudsman’s Complaint Handling Code.
- L9
Subject Access Request (Article 15 UK GDPR)
Requires every record held about you, the tenancy and the hazard within one month: repair logs, contractor reports, internal correspondence, call recordings. Often the most powerful single letter in the pack.
- L10
Request for Alternative Accommodation (Part 6 — Regulations 15–17)
The hazard cannot be made safe while you remain in the property and you need suitable temporary accommodation.
How Awaab’s Law works
Two tracks. Emergency, and standard investigation.
The emergency track applies to a hazard posing an “imminent and significant risk of harm” (the law’s words), and its 24-hour clock starts the moment your landlord becomes aware. Everything else that is serious but not immediately life-threatening is a “significant hazard” on the standard track. The make-safe clock (Reg 11) runs from the day after the investigation is completed, not from the written summary.
In force now: these deadlines became enforceable on 27 October 2025 (Phase 1: damp and mould). Phase 2 (covering a wider list of prescribed hazards) is due to come into force on 30 November 2026, subject to Parliament.
Important — please read: This pack is an information resource, not legal advice. The template letters are designed to help you assert rights you already have under SI 2025/1042, the Homes (Fitness for Human Habitation) Act 2018, and the Pre-Action Protocol for Housing Conditions Claims. Every situation is different. If your case is complex or you are considering court action, get advice from a Law Centre, Citizens Advice, Shelter, or a solicitor before you act.
Free legal advice
Where to get free legal advice. Seven places to start.
National housing charity. Advice line and webchat.
Local in-person and phone advice.
Government-funded legal aid telephone advice for those who qualify.
Free local legal representation.
Free dispute resolution for social housing tenants.
Local authority Environmental Health
HHSRS enforcement under the Housing Act 2004. Contact your council.
Housing disrepair solicitor
Many offer no-win-no-fee on Pre-Action Protocol claims.
One-time purchase
£9.99
Cover PDF · 11 letters · Word DOCX
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