Stop guessing. Start complying.
The complete Awaab's Law toolkit.
Awaab's Law is already in force. Every damp and mould report your organisation receives now carries five sequenced statutory deadlines — from 24 hours to 12 weeks, split across emergency and significant-hazard tracks. Miss them and you face Ombudsman intervention, compensation orders, and RSH enforcement action. This pack gives you everything you need to respond correctly, document properly, and close cases defensibly.
⚠️ What happens when you get it wrong
- →Miss the 24-hour emergency deadline → immediate enforcement risk
- →Fail to provide the written summary (Reg 9, SI 2025/1042) → Ombudsman complaint route opens
- →Incomplete documentation → compensation liability under Housing Act
- →Phase 2 adds new hazard categories when it commences in 2026
This pack is your defence. Every form, letter, and log is designed to be defensible if challenged.
What's in the pack — 8 parts, 35 pages
The three items marked ★ are the ones your team will use on every single case.
Hazard Triage Decision Framework
★ Used every caseKnow in under 2 minutes whether a report triggers the 24-hour emergency clock or the 10-day investigation window. Plain English — no legal training required.
Per-Case Deadline Timeline
★ Used every caseEnter the report date once. Get every statutory deadline as exact calendar dates — 24h, 10 working days, 3 working days, 5 working days, 12 weeks. Built into the pack.
3 Ready-to-Send Template Letters
★ Used every caseAcknowledgement to tenant, written summary of investigation findings (Regulation 9), and completion notification. Fill in the blanks and send.
Damp & Mould Inspection Record
6-section structured inspection form covering location, severity, probable cause, photographic evidence, and tenant vulnerability assessment.
Written Summary Template (Regulation 9)
Reg 9-compliant written summary template with works schedule, contractor details, expected completion dates, and sign-off section — using the statutory phrase "written summary of the findings of the investigation".
Vulnerability & Household Assessment
Risk-stratified household assessment covering respiratory conditions, children under 2, elderly residents, and immunocompromised individuals.
Evidence Documentation Log
Chronological evidence log for photos, reports, contractor visits, written communications, and inspection records — essential for any enforcement challenge.
Regulation 9 Final Compliance Checklist
Sign-off checklist confirming all statutory obligations have been met before closing a case. Defensible if challenged by the Ombudsman or RSH.
Who uses this pack?
📘 Legal note: This pack is an operational compliance tool, not legal advice. It is designed to help registered social housing providers meet their obligations under SI 2025/1042. Always consult your legal team for case-specific advice.